Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Order Custom Prescription Lenses
2: Choose Lenses At the Below Buttom!
Customer Reivew:
My $372 Scratched Glasses Nightmare & Customer Service Hell! 😩
Let me share a cautionary tale about my recent online glasses purchase, one of the most frustrating shopping experiences I've ever had. I feel compelled to warn others because what I've gone through is beyond acceptable. I spent $372 on glasses that arrived SCRATCHED, and trying to get this resolved has been an absolute nightmare. For two days, I've been trying to TALK TO A HUMAN to fix this, with no luck. The automated bot just keeps sending a return label to an email I've never received, leading to sheer ineptitude at its finest. This whole ordeal has left me feeling utterly ripped off and ignored, which is why I'm sharing my story and what happened when I finally managed to get a human on the line.
Customer: "I'm calling about order [Order Number]. I received my glasses, and they are completely scratched. I've been trying for two days to get a return label, but your bot keeps sending it to an email address I don't even have access to." CS Rep: "I apologize for the inconvenience you've experienced with your glasses and the return process. Let me look up your order right away. Can you please confirm the email address associated with your account so I can verify where the labels are being sent?" Customer: "It's [Correct Email Address]. And please, I need a human to help me, not another automated response. I just want to return these scratched glasses and get my $372 back or a replacement." CS Rep: "I understand your frustration, and I assure you I am a human representative here to assist you. I've updated the email address on file. I will manually send the return label to your correct email immediately. Please check your inbox within the next few minutes. Once you ship the glasses back, we can process a full refund or a replacement, whichever you prefer." Customer: "Thank you. Just make sure the information for the return is correct this time. I've already received wrong information once." CS Rep: "Absolutely. I've double-checked the details, and the correct return instructions and label will be sent to [Correct Email Address]. Is there anything else I can assist you with today regarding this return?"
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
From Nightmare to Dream: Mozaer.com Restored My Faith in Online Glasses! ✨
And speaking of those perfect sun-kissed moments, I recently discovered an accessory that completely elevated my entire look and mood. These aren't just any sunglasses; they're a fashion statement that truly captures vintage charm with a modern twist. If you're looking to effortlessly add that unique pop of color and undeniable elegance to your style, you absolutely need to experience the magic of these Chic Green Rectangle Sunglasses. They truly are a must-have! My last online glasses purchase was an absolute nightmare 😤. I spent $372 on scratched glasses, and trying to get a resolution was pure agony. For two days, I couldn't even talk to a human, and the automated bot kept sending return labels to an email I didn't own. I felt completely ripped off and ignored ðŸ˜. It was beyond frustrating.
After that horrendous experience, I was hesitant to buy glasses online again 🤔. But I desperately needed new shades, and a friend highly recommended Mozaer.com, praising their customer service and quality. I decided to give them a shot, hoping for a vastly different experience.
And wow, what a difference! Just as one satisfied customer shared, "Quick delivery, glasses are great. Well made, will be back for more." This perfectly mirrors my experience.
From the moment I landed on their website, the process was seamless. The frames are not only stylish but feel incredibly durable and well-made ✨. The lenses are crystal clear, and the overall quality far exceeded my expectations, especially considering the price! Customer service was responsive and genuinely helpful – a stark contrast to my previous ordeal. It’s reassuring to know there are reliable options out there, whether you're looking for stylish sunglasses or even reading glasses. Mozaer.com has truly restored my faith in online optical shopping. I couldn't be happier with my new shades! 😃
Comments
Post a Comment