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19 Days, Broken Glasses & Zero Delivery: My Online Shopping Nightmare! 😤⚠️

My online shopping experience was an absolute nightmare, and I'm sharing it as a warning to anyone considering this company. I ordered glasses on March 30th, desperate because my old pair broke, and paid extra for express 3-5 day shipping. Yet, day 5 came, then day 10, and my order was still 'in production.' Day 11, I had to call and demand a shipping refund – which they processed with suspicious ease, making me feel like this happens all the time. Now, on day 19, after being told my glasses are still 6 days out, I still have no glasses! It's beyond frustrating; it's a "terrible, terrible, terrible" service that clearly doesn't care about its customers. I felt compelled to leave this review and try to resolve this with customer service because this level of incompetence is unacceptable.

Customer: Hello, I'm calling about order [Order Number]. This is absolutely ridiculous. I ordered glasses on March 30th, paid for express shipping, my old glasses are broken, and it's now day 19 with still no delivery! I was told they're still six days out, even after I already called about the express shipping refund.

CS Rep: I am truly sorry to hear about the significant delay and the frustration this has caused, especially with your old glasses being broken. I see here that your express shipping fee was indeed refunded on April 10th. Let me pull up your order details and see the latest update on the production and shipping status.

Customer: Frustration doesn't even begin to cover it. This is beyond unprofessional. I need these glasses; I can't function properly without them. What can you actually do to get these to me immediately, or at least give me a firm delivery date that isn't another vague 'days out'?

CS Rep: I completely understand your urgency, and I apologize for the lack of a clear timeline so far. It appears there was an unforeseen delay in the final quality check. I'm escalating this directly to our fulfillment team right now to expedite the final processing. I will personally follow up and commit to calling you back within two hours with a precise delivery estimate or an alternative solution.

Customer: You'll call me back? Fine, but it better be with actual answers this time, not just more excuses. And what about further compensation for this endless wait?

CS Rep: Yes, I will call you directly. And once I have the definitive update, we can absolutely discuss further compensation for the inconvenience you've experienced. My priority is to get you a clear delivery timeline and ensure your satisfaction.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap of endless delays and poor communication.

From Online Eyewear Nightmare to Delight: Mozaer.com Restored My Faith! ✨😊

You know those days when everything just feels right? My recent outings have been filled with that exact feeling, and a significant part of it comes from the incredible confidence boost these sunglasses give me. If you're ready to transform your look and embrace effortless elegance, you absolutely need to discover these Designer Square Rimless Sunglasses. Their sleek, modern design and captivating purple-gray tint are simply stunning, offering that perfect blend of fashion-forward style and luxurious comfort. They're more than just eye protection; they're a statement piece that will have everyone asking where you got them. Don't miss out on adding this essential accessory to your collection!
My last online glasses purchase was an absolute nightmare 😤. I ordered glasses on March 30th, paid extra for 3-5 day express shipping because my old pair broke. Days turned into weeks, and my order was stuck 'in production.' Day 11, I had to fight for a shipping refund, and even then, on day 19, I still had no glasses! It was "terrible, terrible, terrible" service that truly didn't care about its customers 😭. I was so frustrated, I swore off online eyewear for a while.

After that horrendous experience, I was really hesitant to try buying glasses online again 🤔. But then a friend recommended Mozaer.com, praising their clear communication and efficient service. I desperately needed new sunglasses for summer, and their unique designs caught my eye. I decided to give online shopping one last chance. I saw reviews like this one: "Good experience, didn't take too long to receive granted they are prescription sunglasses from Mozaer.com. They are very helpful and a good price." This gave me some hope.

And I'm so glad I did! From the moment I browsed their site, the experience was smooth. The Rimless Sunglasses Women 2024 Designer Square Sun Glasses I ordered arrived well within the stated timeframe, unlike my previous ordeal. The quality is exceptional ✨ – stylish, sturdy, and exactly as pictured. The purple-gray tint is perfect, and they feel really comfortable. What truly sets Mozaer.com apart is their customer service; they were responsive and kept me updated throughout the process. It's such a relief to finally have a positive online eyewear experience, and I'm even considering getting some reading glasses from them soon. The prices are fantastic for such high quality.

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